1) What we collect

Depending on how you interact with us, we may collect:

• Contact details you provide (name, email, phone) when you reach out.
• Message content (support requests, feedback, attachments you choose to share).
• Technical data (approximate location from IP, device/browser type, timestamps) for security and reliability.
• Preferences (cookie choices and theme selection) stored locally on your device.

2) How we use your data

We use data only for legitimate, specific purposes such as:

• Providing support and responding to requests.
• Operating, maintaining, and securing the website.
• Complying with legal obligations and enforcing our terms.
• Improving user experience based on aggregated or privacy-friendly insights.

3) Legal bases (GDPR-style)

Where applicable, we process personal data under one or more of the following bases:

• Consent (e.g., optional cookies where required).
• Contract (to provide requested services or respond to you).
• Legitimate interests (site security, preventing abuse, basic diagnostics).
• Legal obligation (records required by law).

4) Sharing and disclosures

We do not sell personal information. We may share data with:

• Service providers (hosting, email delivery, security tooling) acting on our instructions.
• Authorities when legally required or to protect rights and safety.
• Business transfers if we undergo a merger, acquisition, or asset sale (we will provide notice when required).

5) Cookies & local storage

We use cookies and local storage to keep the website functional and to remember choices. You can manage cookie preferences at any time using the “Cookie prefs” button in the header.

• Essential: required for core site functionality and security.
• Functional: remembers preferences (like cookie choices).
• Analytics: optional; used to improve content and performance where enabled.

6) Security

We use administrative, technical, and physical safeguards designed to protect personal information. No system is perfectly secure, but we continuously work to reduce risk through access controls, monitoring, and least-privilege practices.

7) Your rights & choices

Depending on your location, you may have the right to:

• Access the personal data we have about you.
• Correct inaccurate or incomplete data.
• Request deletion (subject to legal retention requirements).
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.
• Opt out of certain uses if applicable under local law.

To exercise rights, contact us at [email protected]. We may ask for verification to protect you from unauthorized requests.

8) Retention

We keep personal data only as long as necessary for the purposes described above, then delete or de-identify it when feasible. Some information may be retained longer when required for legal, accounting, or security reasons.

• Support threads: typically kept to improve continuity and resolve follow-up issues.
• Billing records: often retained longer due to tax and compliance obligations.
• Security logs: retained to detect abuse, protect users, and investigate incidents.

Use the Retention Calculator above to see typical windows by scenario.

9) International transfers

If data is transferred internationally, we use appropriate safeguards where required, such as contractual protections and security controls aligned with industry standards.

10) Changes to this policy

We may update this policy from time to time. We will revise the “Last updated” date and, where appropriate, provide additional notice.